Product Description

Seamless Predictive Dialing: One of the most advanced dialing system capable of connecting to the agent at the shortest time, optimized to minimize the wait time of agents between live calls. Supports Answering Machine and S.I.T.(Special Inf.Tone) Frequency Detection enabling Auto Detection of Fax Machine, Answering Machine, Busy Tone and Telco Tones. Dynamic Call Blending: Supports dynamic all blending enabling the agent to receive Inbound Calls as well as, make Outbound Calls. Multiple Dialing Modes: The flexible architecture allows the user to concurrently operate campaigns in: Predictive, Automatic or Manual Mode. Multiple Campaigns: Runs multiple campaigns simultaneously. Each campaign can be assigned its own unique set of agent scripts and call disposition codes that agents use when calls are completed. Campaign Management and Monitoring. PC-Based Telephony, Call Processing features: Dial Next Numberfacilitating Auto Dialing, Park Call(Queue the call), Call Back,a dialog box starts blinking on the agent screen (agent only option selected) or on all agent screens (anyone option selected) when a call back is scheduled. Barge (Remote and Local) and Hot Transfer facility, Predefined scripts,facilitates agents to view sample in-built predefined scripts (set of dialogues) while handling calls. DNC (Do Not Call facility)enables to have a predefined list of numbers that are barred form calling.